Shipping policy

🚚 Shipping Policy

Effective Date: October 2025

At Qasr Al Oud, we ship premium Oud wood and related products to customers worldwide, primarily across the United States, Europe, and the Middle East.

1. Order Processing Time

  • All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your payment confirmation.

  • You will receive an email notification with tracking details once your order has been shipped.

2. Shipping Times

  • International Shipping (to the USA & Europe): 7–14 business days

  • Within GCC Region: 3–7 business days

  • Delivery times may vary depending on customs clearance or local courier delays.

3. Shipping Partners

We partner with trusted couriers such as UPS, DHL, Aramex, and FedEx to ensure reliable delivery.
You can track your shipment using the tracking link provided via email once your order is dispatched.

4. Shipping Charges

  • Shipping rates are calculated at checkout based on weight and destination.

  • Free shipping may be offered on special promotions — such offers will be clearly mentioned on our store.

5. Customs and Import Taxes

International orders may be subject to import duties or taxes, which are imposed once the package reaches your destination country.
These charges are the responsibility of the customer.

6. Lost or Delayed Packages

While we strive for timely delivery, Qasr Al Oud cannot be held responsible for shipping delays caused by customs, weather, or courier service issues.
If your order is significantly delayed or lost, please contact us at:
📧 contact@qasraloud.com
📱 WhatsApp: +966 532530265

7. Incorrect Address Policy

Please ensure that your shipping address is correct at checkout.
We are not responsible for lost packages due to incorrect or incomplete addresses.

8. Contact Us

If you have any questions regarding your shipment or tracking details, please contact our support team:
📧 contact@qasraloud.com
📱 +966 532530265
🌐 www.qasraloud.com